Last updated: 9 October 2026
1. Introduction
Welcome to Bhoomi Panchaloham. These Terms and Conditions govern your access to and use of our website, products, and online shopping services.
By accessing our website or placing an order, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our website.
In these terms, “we,” “our,” and “us” refer to Bhoomi Panchaloham, and “you” and “your” refer to the customer or website visitor.
2. About Our Products
Bhoomi Panchaloham offers Panchaloham ornaments, traditional jewellery, spiritual articles, and related products inspired by Indian heritage and craftsmanship.
Product descriptions, photographs, dimensions, sizes, and prices are provided to help customers make informed purchasing decisions. Minor variations in colour, finish, appearance, or craftsmanship may occur due to lighting, photography, and the handmade nature of certain products.
Please review the product details carefully before placing an order.
3. Product Information and Pricing
All product prices are displayed in Indian Rupees (INR), unless otherwise specified.
We make reasonable efforts to ensure that product descriptions, availability, and prices are accurate. However, errors or omissions may occasionally occur.
We reserve the right to correct pricing errors, update product information, modify product availability, and discontinue products where necessary.
Any applicable taxes, shipping charges, or other additional costs will be displayed during checkout where applicable.
4. Orders and Order Confirmation
When you place an order through our website, you are submitting a request to purchase the selected products.
An order confirmation or acknowledgement does not necessarily mean that the order has been finally accepted. We reserve the right to cancel or decline an order in circumstances such as product unavailability, pricing errors, suspected fraudulent activity, or other legitimate reasons.
If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our refund policy.
Please ensure that your contact number, email address, and delivery address are accurate when placing an order.
5. Payment Terms
Customers must complete payment using the payment methods made available on our website at checkout.
Orders may be processed after successful payment confirmation or according to the payment method and terms expressly offered at checkout.
We do not knowingly store complete payment card details on our website. Payment transactions may be processed by third-party payment service providers subject to their respective terms and privacy practices.
6. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timelines communicated on our website or during order confirmation.
Delivery timelines are estimates and may be affected by courier availability, weather conditions, public holidays, logistical delays, or circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate shipping address and a reachable contact number.
For further information, please refer to our Shipping Policy.
7. Cancellation, Returns and Refunds
Order cancellations, returns, exchanges, and refunds are subject to our applicable cancellation and refund policies.
Certain products may have specific eligibility conditions depending on their nature, customisation, condition, or other disclosed requirements.
Customers should contact us promptly if a product is damaged, defective, incorrect, or missing from an order.
For complete details, please refer to our Return, Cancellation and Refund Policy, where available.
Nothing in these terms is intended to exclude any consumer rights that cannot legally be excluded under applicable law.
8. Product Care and Usage
Customers should follow any product-specific care instructions provided with their purchase.
Traditional ornaments and Panchaloham products may require appropriate handling, cleaning, storage, and maintenance to preserve their appearance.
Unless expressly stated, no medical, therapeutic, or guaranteed spiritual benefit is promised by the purchase or use of any product.
9. Intellectual Property
All website content, including text, product photographs, logos, graphics, designs, and other materials, is owned by or licensed to Bhoomi Panchaloham, unless otherwise stated.
You may not reproduce, distribute, modify, publish, or commercially use our website content without prior written permission, except where permitted by applicable law.
10. User Responsibilities
When using our website, you agree to:
- Provide accurate and complete information when placing orders.
- Use the website only for lawful purposes.
- Avoid fraudulent purchases or unauthorised payment activity.
- Avoid attempting to disrupt, damage, or gain unauthorised access to the website.
- Respect our intellectual property and the rights of other users.
We reserve the right to restrict access to our website where there are reasonable grounds to suspect misuse or unlawful activity.
11. Third-Party Services and Links
Our website may contain links to third-party websites or use external services for payments, shipping, analytics, or other functions.
We do not control all third-party services and are not responsible for their independent content, policies, or practices. Your use of those services may be subject to their own terms and conditions.
12. Limitation of Liability
To the extent permitted by applicable law, Bhoomi Panchaloham shall not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.
13. Privacy and Personal Information
We collect and process customer information as necessary to operate our website, process orders, arrange deliveries, provide customer support, and fulfil applicable legal obligations.
Your personal information will be handled in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how your information is collected, used, and protected.
14. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, website, services, or legal obligations.
Updated terms will be published on this page with a revised “Last updated” date. Your continued use of the website after an update is subject to applicable law and the revised terms.
15. Governing Law and Disputes
These Terms and Conditions are governed by the laws of India, subject to applicable mandatory consumer protection laws.
Any disputes arising from the use of our website or the purchase of our products will be addressed in accordance with applicable Indian law and the jurisdiction of the competent courts.
16. Contact Us
If you have questions about these Terms and Conditions, your order, or our products, please contact us using the contact details provided on our website.
Bhoomi Panchaloham