Last updated: 9 October 2026
1. Introduction
At Bhoomi Panchaloham, we want our customers to have a satisfactory shopping experience. This policy explains how order cancellations, returns, exchanges, and refunds are handled.
2. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible with your order number.
Cancellation requests may be accepted before the order is dispatched, subject to order status and processing requirements.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the request will be handled according to the applicable return policy and consumer rights.
If a cancelled order has already been paid for, any eligible refund will be processed using the applicable refund procedure.
3. Return Eligibility
Customers should contact us if a product is:
- Damaged during delivery.
- Defective or materially different from its description.
- Incorrectly supplied.
- Missing an item from the order.
Return requests must be submitted within the return period communicated by Bhoomi Panchaloham or otherwise applicable under law.
Products may need to be returned with their original packaging, accessories, certificates, tags, and other supplied items, where applicable.
Return eligibility will be assessed based on the circumstances of the request and applicable legal requirements.
4. Products Not Eligible for Return
Certain products may be subject to specific return restrictions because of their nature, personalisation, condition, or other disclosed requirements.
Any such restrictions will be communicated clearly before purchase where required.
These restrictions do not affect any mandatory rights customers may have under applicable consumer protection law, including rights relating to defective, damaged, incorrect, or misrepresented products.
5. How to Request a Return
To request a return:
- Contact us using the official email address or phone number listed on our website.
- Provide your order number and the reason for the request.
- Share photographs or other supporting information if the product is damaged, defective, or incorrect.
- Follow the return instructions provided by our customer support team.
Please do not send a product back before receiving return instructions from us.
6. Refund Process
Once an eligible return or cancellation has been reviewed and approved, the applicable refund will be initiated.
Refunds will generally be made through the original payment method where supported by the payment provider. If that is not possible, we will communicate an appropriate alternative.
The time required for the refund to appear in your account may depend on the payment provider or bank.
Any applicable shipping charges, deductions, or other adjustments will be communicated in accordance with the applicable policy and law.
7. Exchanges and Replacements
Where appropriate and subject to product availability, we may offer a replacement or exchange for a damaged, defective, or incorrectly supplied product.
If a replacement is unavailable, we will discuss the applicable alternative resolution with the customer.
8. Products Damaged During Delivery
If a product arrives damaged, please contact us promptly with your order number and photographs of the product and packaging, where possible.
We will review the information and provide instructions for the next steps.
9. Incorrect or Missing Items
If you receive a different product from the one ordered or discover that an item is missing, contact us with your order details.
We will investigate the issue and determine an appropriate resolution in accordance with this policy and applicable law.
10. Contact Us
For cancellation, return, exchange, or refund enquiries, contact:
Bhoomi Panchaloham