Last updated: 9 October 2026
1. Introduction
Bhoomi Panchaloham respects your privacy and is committed to protecting your personal information when you visit our website, purchase our products, or contact us.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.
By using our website, you acknowledge that your information may be handled as described in this policy, subject to applicable law.
2. Information We Collect
We may collect the following categories of information when you use our website.
2.1 Personal Information
When you place an order, contact us, or use our services, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping or delivery address
- Order details and purchase history
- Information you provide when contacting customer support
2.2 Payment Information
Payments may be processed through third-party payment service providers.
Depending on the payment method, these providers may process payment-related information necessary to complete your transaction. We do not intentionally store complete payment card details on our website.
2.3 Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device and operating system information
- Pages visited and interactions with the website
- Date, time, and duration of visits
- Referring website information
2.4 Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain shopping cart sessions, remember preferences, support website functionality, and understand website usage.
You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout, or other website features.
3. How We Use Your Information
We may use your information to:
- Process and fulfil orders.
- Arrange shipping and delivery.
- Send order confirmations and delivery updates.
- Respond to enquiries and customer support requests.
- Process eligible cancellations, returns, and refunds.
- Maintain and improve our website and shopping experience.
- Detect fraud, prevent misuse, and maintain website security.
- Maintain business, accounting, and transaction records.
- Comply with applicable legal and regulatory requirements.
- Send promotional communications where permitted and, where required, with your consent.
4. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment gateways and payment processors.
- Courier, shipping, and delivery partners.
- Website hosting and technical service providers.
- Customer communication and support services.
- Professional advisers and authorised service providers.
- Government authorities or law enforcement agencies where required by applicable law.
We aim to share only the information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and contractual obligations.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through our website.
7. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where legally permitted.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
- Raise questions or complaints regarding the handling of your information.
To exercise these rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing certain requests.
8. Third-Party Websites and Services
Our website may contain links to third-party websites or integrate external services, such as payment gateways and delivery tracking services.
We are not responsible for the independent privacy practices of those third parties. We encourage you to review their privacy policies before sharing personal information with them.
9. Children’s Privacy
Our website is intended for general customers and is not specifically directed at children.
We do not knowingly collect children’s personal information in circumstances where parental consent or other legal requirements apply. If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
10. Promotional Communications
Where permitted by applicable law, we may use your contact details to send updates about products, offers, or services.
You may opt out of promotional emails or messages by following the available unsubscribe instructions or contacting us directly.
Opting out of promotional communications will not prevent us from sending essential transactional messages, such as order confirmations or delivery updates.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal obligations.
Any updated version will be published on this page with a revised “Last updated” date.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Bhoomi Panchaloham